New Feature: Program Specific Support Requests

Posted on February 21, 2020February 21, 2020 by Chris Ronson

Kevin Stirtz (author of “More Loyal Customers”) said “Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.” We definitely agree! This month, we have introduced new support options available to all of our Re-TRAC Connect programs.

These options include a new Program-Specific Support Request form as well as a Support Portal, ensuring that Re-TRAC Connect users receive timely and effective answers to their program-related questions.

Announcing the 2020 updates to the MMP

Posted on January 7, 2020January 7, 2020 by Josh Reid

Happy New Year!

The Municipal Measurement Program (MMP) team is excited to announce the latest version of the MMP that launched on January 3rd, 2020.

We received tons of great feedback from participating municipalities, state government agencies, county & regional agencies, industry organizations, conference attendees, webinar participants, and more. After combining and categorizing the feedback, we identified opportunities to optimize data entry, highlighted recurring themes, and prioritized the most pressing issues. The results of our program and feedback analysis are summarized by the survey and report updates described below.

We look forward to another great year of standardized measurement in 2020!

2020 Guide To Participating in the MMP

Posted on January 6, 2020January 7, 2020 by Josh Reid

The following guide was developed to help municipalities participate in the 2020 version of the Municipal Measurement Program (MMP). Municipalities in the Unites States and Canada can join the MMP for free so if you haven’t already applied to join the MMP, please start by doing so here.

We look forward to another great year of standardized measurement in 2020!

New Feature: Financial tracking

Posted on December 4, 2019February 13, 2020 by Chris Ronson

We have recently launched a BETA version of our financial tracking feature and it is now available to all Tracker plan administrators.

With financial tracking, you can configure up to 6 financial fields and categorize them as either expense or revenue. This will allow you and your reporting entities to track costs and revenues associated with your diversion activities.

MMP reporting deadline is December 1, 2019

Posted on November 18, 2019January 3, 2020 by Josh Reid

Municipalities participating in the Municipal Measurement Program (MMP) are reminded to complete their 2018 surveys before December 1st, 2019.

New Feature: Simplified survey saving

Posted on October 8, 2019January 3, 2020 by Chris Ronson

Saving data in Re-TRAC Connect surveys is now more intuitive and just in time for the upcoming reporting season. Reporters no longer have to decide whether to click Save Draft or Mark Complete. Now reporters can click the Save button to be automatically presented with relevant options for what to do next.

Measurement continues to be a key theme at the Resource Recycling Conference

Posted on September 16, 2019January 3, 2020 by Josh Reid

The Resource Recycling Conference (RRC) returned to the Big Easy this year to continue the conversation about materials management practices and to discuss the latest measurement tools and initiatives. Measurement continued to be a strong theme at RRC and the Re-TRAC Connect team is always excited to talk about data.

The conference kicked off with the Measurement Matters Workshop delivered by the U.S. EPA and Re-TRAC Connect. Day two included the Tracking Progress plenary session which featured a presentation by Chris Ronson about the analytical power of the Municipal Measurement Program. As always, we brought Party-TRAC back to New Orleans for an evening of bowling and great conversation.

Are you ready for RRC 2019?

Posted on July 23, 2019January 3, 2020 by Josh Reid

The Resource Recycling Conference is right around the corner and as always, we look forward to connecting with Re-TRAC users from across North America. Register today to attend a diverse collection of educational sessions and network with the industry’s most influential policy leaders, CEOs, and government officials.

Make sure to visit us at the Re-TRAC Connect booth (#306).

New Features for June 2019

Posted on May 24, 2019January 3, 2020 by Josh Reid

Our reports have traditionally been constructed using a combination of tables and charts/graphs. However, when the Municipal Measurement Program launched, we recognized that the information we wanted to present wasn’t well-suited to analytical formats.

We solved this by introducing a new report style that can be configured to display summary information in stylized blocks. This new report style is designed to present information quickly, clearly, and easily without having to provide a great deal of context. They’re constructed using icons, bright colours, and information hierarchies designed to enhance cognition for all audiences.

Sunsetting Tracker Light: Why we are retiring the free tool

Posted on May 1, 2019January 3, 2020 by Chris Ronson

Over the past few months, we have invested our time & resources into improving many of our Re-TRAC Connect solutions to ensure that your user experience, management tools, and analytical reports are optimized.

It is common with most improvement projects that before we make changes, we need to review the current usage patterns. This meant taking a good, hard, and honest look at each of our solutions, including our free tool Tracker Light.