Effective: September 30, 2019
Note to Users Outside of Canada and USA: Please note that the Services are not currently available or offered to Users outside of Canada or the USA, and we do not collect information from residents of other jurisdictions including, for example, from residents of the European Union.
Collection, use and disclosure of personal information
Emerge Knowledge collects, uses, and discloses personal information of Users in order to provide the Services. Generally, this information is business (work) contact information, although Emerge Knowledge may also collect other information that Users choose to provide. Business contact information means information that enables an individual to be contacted at his or her place of business for purposes relating to that individual’s business or employment. Emerge Knowledge collects, uses, and discloses the following business (work) contact information: name of individual, work title, name of work organization, work address, work email address, and work telephone number.
We may collect, use, and disclose personal information for the following purposes:
- To identify, establish, and maintain responsible relationships with our Users;
- To manage and develop our business and operations;
- To provide and improve our Services, and develop new services;
- To protect the rights and property of Emerge Knowledge or our Users, and to protect Emerge Knowledge and our users against error and fraud;
- To provide communications that are considered part of the Services such as critical notification messages and administrative messages which you may not be able to opt-out from receiving;
- To keep you informed about our Services and to provide information we think you may find useful or which you have requested from us, provided you have indicated you would like to be contacted for these purposes; and
- To comply with legal and regulatory requirements.
We only collect personal information about Users with the User’s knowledge and consent. Generally, this means that we collect personal information directly from the individual to whom it relates, whether via an Agreement, Order Form, our website, e-mail, telephone, or in person. Occasionally, we may collect personal information from third party sources, whereby we rely on the third party to have gained consent from the User or where otherwise authorized by law.
Consent – Is there a choice?
Users provide their consent to the collection, use, and disclosure of personal information by Emerge Knowledge when they provide their information to Emerge Knowledge or use the Services.
Users can deny or withdraw their consent to Emerge Knowledge's collection, use and disclosure of their personal information at any time upon reasonable notice, subject to any legal or contractual requirements. However, if consent is denied or withdrawn, Emerge Knowledge may not be able to provide certain Services.
Emerge Knowledge may use personal information to communicate with Users (see purposes above) in accordance with Canada’s Anti-Spam Legislation. Such communications may be made by way of telephone, text message, direct messaging, e-mail, fax or regular mail. Users provide their consent to Emerge Knowledge to be contacted in this manner when they use the Services. Users may opt-out of receiving some communications by contacting Emerge Knowledge at the address below or by choosing to unsubscribe where the option exists.
Users of Re-TRAC Connect™ and/or RecycleSearch™ and disclosure of personal information
You may access some our Services by creating a Re-TRAC Connect™ account on behalf of a third party entity and providing us with your work contact information and a password. Your email address, along with your password, represent your “Login Credentials”, and will be used to authenticate you when you access Re-TRAC Connect™ and protect Your account from unauthorized access by others. Please provide the email address you use for work purposes relating to your business or employment.
As a reminder, and as described more fully in our User Terms, users are defined as:
An Authorized User is an individual authorized on behalf of a third party entity (that is our Customer), to access and use a Subscribed Service, which is a Service for which that entity pays us a fee in order to be provided with such access and use.
A Reporting Entity User is an individual authorized on behalf of a third party entity (referred to as a “Reporting Entity”) that is approved as a member, by a Customer, to enter data or other information to that Customer’s configurable program(s) within a Subscribed Service.
A MMP User is an individual authorized on behalf of a third party entity (referred to as an “MMP Entity”) that is approved by us as a member to access and use the Municipal Measurement Program™ (“MMP”™), which is a standardized program assessment and planning tool within the Services.
If you are using the Services as an Authorized User of a Customer, your work contact information will be disclosed to all other Authorized Users of Customer and to all Reporting Entities and/or all MMP Users, as the case may be, which Customer gains access to via the Services (for program communication with you via the Services).
If you are using the Services and you choose to create a public profile on RecycleSearch™, all information and other content which you choose to share with the public (including any contact information or other personal information you choose to provide in your public profile) will be visible on the World Wide Web. You understand that creation of a public profile is entirely optional, as is the selection of personal information you choose to share on your public profile. You may provide us with additional personal information such as your opinions, comments, or photos through your use of the Services. Providing the additional information is entirely optional and you are responsible for the information that You choose to submit in these instances. Please take care about the personal information that you provide upon using these features.
Storage and processing of personal information
Our service providers may store and/or process personal information outside of Canada (including in the USA). When information is stored or processed outside of Canada, it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions.
Collection, use, and sharing of anonymous information
Users should also be aware that we may collect anonymous technical information as a result of your use of our Services (such as by visiting our website). Please see the sections on Log Data, Other Sites, and Cookies below for further detail. We will not attempt to link or match such anonymous technical information with any personally-identifiable information unless we have your consent, we (or our service providers) have detected or reasonably suspect any unlawful use of the Services or a security breach, or we have a legal duty or right to do so.
Our servers automatically record information ("Log Data") created by your use of the Services. Log Data may include information such as Your Internet Protocol (IP) address, browser type and language, internet service provider (ISP), date/time stamp, pages visited, and search terms (click-stream data). Other actions, such as interactions with third party providers, may also be included in Log Data. We use this information to understand and analyze trends and to improve our Services.
We use Google Analytics to help us analyze how our Services are being used (but we do not use Google Analytics for advertising); please see How Google Uses Information. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Add-on.
Law and Harm
We may disclose your personal information if we believe that it is reasonably necessary to comply with a law, regulation, or legal request such as to protect the safety of any person, to address fraud, security or technical issues, and/or to protect Emerge Knowledge’s rights or property.
If Emerge Knowledge becomes involved in a merger, acquisition, or any form of sale of some or all of its business, we will ensure the confidentiality of any personal information involved in such transactions and provide notice in accordance with applicable privacy laws.
Security and Protection of Personal Information
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of information. These include reasonable policies, procedures and safeguards (including physical, technological, and organizational measures) designed to protect the security of personal information such as internal reviews of our data and information collection, storage, and processing practices and security measures including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal information.
The protection of personal information is of paramount concern to Emerge Knowledge, and Emerge Knowledge is prepared to take appropriate and timely steps in the event of any incidents involving personal information in accordance with applicable privacy laws.
Access to and Accuracy of Personal Information
Emerge Knowledge makes every reasonable effort to ensure that personal information is accurate and complete. This may involve requesting further information or updates from Users. Emerge Knowledge relies on Users to notify Emerge Knowledge if there is a change to their personal information that may affect their relationship with Emerge Knowledge.
Emerge Knowledge will provide Users with access to the personal information Emerge Knowledge holds about them in accordance with applicable laws. Emerge Knowledge reserves the right to require that any request for access to personal information be made in writing. Generally, there is no cost for such access. However, Emerge Knowledge reserves the right to charge such costs on a case by case basis in accordance with applicable laws. The User will be notified in advance if charges apply.
Emerge Knowledge will correct or amend the personal information in its files where it can be shown that the information is incorrect or incomplete.
You may access or correct your personal information by contacting us at the address listed below. Otherwise, if you are a User of Re-TRAC Connect™ and/or RecycleSearch™ and notice any errors, or if your personal information has changed, you have the option to edit your name and email address associated with your account.
If you wish to delete your information, we ask that you put your request in writing at email@example.com and identify yourself and the specific information you are requesting to have removed before processing such requests. If the information you request to have removed is not otherwise required to be retained by law or for legitimate business purposes, we will act on your request and respond within thirty calendars days. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, would jeopardize the privacy of others, or would be impractical (for example, requests concerning information residing on backup files), or for which access is not otherwise required. In any case where we remove information, we perform this service free of charge, except if doing so would require a disproportionate effort. In the case that information is deleted, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
Policy Updates and Change