Subprocessors
Effective: August 1, 2024
To support delivery of our Re-TRAC Connect™ service and/or our RecycleSearch™ service (collectively, the “Services” and individually a “Service”) Emerge Knowledge Design Inc. (“Emerge Knowledge”) may engage and use data processors with access to certain Customer Data and User data (each, a "Subprocessor"). This page provides important information about the identity, role, and location of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Customer Terms of Service or superseding written agreement between Customer and Emerge Knowledge Design Inc. (the "Agreement").
Third Parties
Emerge Knowledge currently uses third party Subprocessors to provide infrastructure services, and to perform other functions. Prior to engaging any third party Subprocessor, we perform diligence to evaluate their privacy and security practices. We choose service providers who operate at a level not materially less protective than our practices and/or who we reasonably believe have administrative, physical, and technical safeguards that exceed ours.
Infrastructure Subprocessors
Emerge Knowledge may use the following Subprocessors for server and database hosting and other infrastructure to deliver our Services:
| Entity Name | Subprocessing Activites | Entity Country |
|---|---|---|
| Amazon Web Services, Inc. | Server Infrastructure Management | United States |
Other Subprocessors
Emerge Knowledge may use the following Subprocessors to perform other functions in the Services:
| Entity Name | Subprocessing Activites | Entity Country |
|---|---|---|
| BrowserStack | Application testing | United States |
| Cognito Forms | Contact form | United States |
| Freshworks Inc. | User technical support | United States |
| Google Cloud Canada Corporation | Maps, geocoding, analytics | United States |
| Mailchimp c/o The Rocket Science Group, LLC | Email marketing | United States |
| SendGrid | User communication | United States |
| Slack Technologies, Inc. | System notifications | United States |
Updates
As our business grows and evolves, the Subprocessors we engage may also change. We will communicate Infrastructure Subprocessor changes to Customer to the extent required under Agreement, and we will post all updates here. Please check back frequently.