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Subprocessors

Effective: August 1, 2024

To support delivery of our Re-TRAC Connect™ service and/or our RecycleSearch™ service (collectively, the “Services” and individually a “Service”) Emerge Knowledge Design Inc. (“Emerge Knowledge”) may engage and use data processors with access to certain Customer Data and User data (each, a "Subprocessor"). This page provides important information about the identity, role, and location of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Customer Terms of Service or superseding written agreement between Customer and Emerge Knowledge Design Inc. (the "Agreement").

Third Parties

Emerge Knowledge currently uses third party Subprocessors to provide infrastructure services, and to perform other functions. Prior to engaging any third party Subprocessor, we perform diligence to evaluate their privacy and security practices. We choose service providers who operate at a level not materially less protective than our practices and/or who we reasonably believe have administrative, physical, and technical safeguards that exceed ours.

Infrastructure Subprocessors

Emerge Knowledge may use the following Subprocessors for server and database hosting and other infrastructure to deliver our Services:

Entity NameSubprocessing ActivitesEntity Country
Amazon Web Services, Inc.Server Infrastructure ManagementUnited States

Other Subprocessors

Emerge Knowledge may use the following Subprocessors to perform other functions in the Services:

Entity NameSubprocessing ActivitesEntity Country
BrowserStackApplication testingUnited States
Cognito FormsContact formUnited States
Freshworks Inc.User technical supportUnited States
Google Cloud Canada CorporationMaps, geocoding, analyticsUnited States
Mailchimp c/o The Rocket Science Group, LLCEmail marketingUnited States
SendGridUser communicationUnited States
Slack Technologies, Inc.System notificationsUnited States

Updates

As our business grows and evolves, the Subprocessors we engage may also change. We will communicate Infrastructure Subprocessor changes to Customer to the extent required under Agreement, and we will post all updates here. Please check back frequently.