Category: New Features

Quickly access your most recently exported files all from one place. Re-TRAC Connect’s new Export Center allows you to easily download and access exports, and notifies you when it’s complete! Learn how to use the Export Center today.

The wait is over! You asked and we listened, the Municipal Measurement Program™ is expanding its eligible participant list to include counties and regional government agencies that operate residential material collection programs.

We’ve enhanced a much-loved Re-TRAC Connect feature, allowing users to upload files directly to survey responses. You will now be able to upload larger files, more files per survey than ever before, and integrate them with Re-TRAC Connect’s sophisticated survey logic functionality.

Kevin Stirtz (author of “More Loyal Customers”) said “Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.” We definitely agree! This month, we have introduced new support options available to all of our Re-TRAC Connect programs.

These options include a new Program-Specific Support Request form as well as a Support Portal, ensuring that Re-TRAC Connect users receive timely and effective answers to their program-related questions.

We have recently launched a BETA version of our financial tracking feature and it is now available to all Tracker plan administrators.

With financial tracking, you can configure up to 6 financial fields and categorize them as either expense or revenue. This will allow you and your reporting entities to track costs and revenues associated with your diversion activities.

Saving data in Re-TRAC Connect surveys is now more intuitive and just in time for the upcoming reporting season. Reporters no longer have to decide whether to click Save Draft or Mark Complete. Now reporters can click the Save button to be automatically presented with relevant options for what to do next.

Our reports have traditionally been constructed using a combination of tables and charts/graphs. However, when the Municipal Measurement Program launched, we recognized that the information we wanted to present wasn’t well-suited to analytical formats.

We solved this by introducing a new report style that can be configured to display summary information in stylized blocks. This new report style is designed to present information quickly, clearly, and easily without having to provide a great deal of context. They’re constructed using icons, bright colours, and information hierarchies designed to enhance cognition for all audiences.

Stay informed with notifications

Notifications keep you up-to-speed about the latest Re-TRAC programs, blog posts, and software features. Just click the bell icon to view the latest notifications. You can see all your notifications at once by clicking view all in the fly-out. Keep your notification center organized by dismissing the notifications you’ve already read and keep in mind that all notifications will automatically disappear after 365 days.

Tracker and Tracker Light

Make “Activity/Process” a required field
Click the “Require Activity?” checkbox in your template configuration page to make “Activity/Process” a required field. This will ensure the activity//process is selected for each material before the transaction can be saved.

Overall System

Discontinuing support for IE9 & IE10
As of July 1, 2016, Re-TRAC Connect will no longer support Internet Explorer 9 and 10. These legacy versions of the browser are outdated and insecure. Microsoft ended support for these browsers in January of 2016 which means that security updates and patches are no longer provided. We encourage Re-TRAC Connect users to update to the latest version of Internet Explorer or consider alternatives such as Google Chrome or Mozilla Firefox.