Kevin Stirtz (author of “More Loyal Customers”) said “Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.” We definitely agree! This month, we have introduced new support options available to all of our Re-TRAC Connect programs.
These options include a new Program-Specific Support Request form as well as a Support Portal, ensuring that Re-TRAC Connect users receive timely and effective answers to their program-related questions.
We have recently launched a BETA version of our financial tracking feature and it is now available to all Tracker plan administrators.
With financial tracking, you can configure up to 6 financial fields and categorize them as either expense or revenue. This will allow you and your reporting entities to track costs and revenues associated with your diversion activities.
Saving data in Re-TRAC Connect surveys is now more intuitive and just in time for the upcoming reporting season. Reporters no longer have to decide whether to click Save Draft or Mark Complete. Now reporters can click the Save button to be automatically presented with relevant options for what to do next.
Our reports have traditionally been constructed using a combination of tables and charts/graphs. However, when the Municipal Measurement Program launched, we recognized that the information we wanted to present wasn’t well-suited to analytical formats.
We solved this by introducing a new report style that can be configured to display summary information in stylized blocks. This new report style is designed to present information quickly, clearly, and easily without having to provide a great deal of context. They’re constructed using icons, bright colours, and information hierarchies designed to enhance cognition for all audiences.
Notifications keep you up-to-speed about the latest Re-TRAC programs, blog posts, and software features. Just click the bell icon to view the latest notifications. You can see all your notifications at once by clicking view all in the fly-out. Keep your notification center organized by dismissing the notifications you’ve already read and keep in mind that all notifications will automatically disappear after 365 days.
Make “Activity/Process” a required field
Click the “Require Activity?” checkbox in your template configuration page to make “Activity/Process” a required field. This will ensure the activity//process is selected for each material before the transaction can be saved.
Discontinuing support for IE9 & IE10
As of July 1, 2016, Re-TRAC Connect will no longer support Internet Explorer 9 and 10. These legacy versions of the browser are outdated and insecure. Microsoft ended support for these browsers in January of 2016 which means that security updates and patches are no longer provided. We encourage Re-TRAC Connect users to update to the latest version of Internet Explorer or consider alternatives such as Google Chrome or Mozilla Firefox. [Read More]
Communicating your waste diversion performance can be challenging. This is especially true if your intended audience has never heard of metrics such as diversion rate, MTCE, or MTCO2E. If this is a common obstacle for your communication strategy, you’re in luck: the GHG Equivalencies Report translates complex diversion metrics into everyday terms that everyone can understand.
Enhanced Tracker Reports
You may have already noticed but this month we introduced the enhanced Tracker reports. We were so excited to tell you about the reports that we dedicated an entire blog post to them.
Topping the charts
As part of the newly enhanced Tracker reports, we also introduced two new styles of charts. These chart styles were added to make visual data analysis even easier for specific types of reports.
If you were eager to begin tracking 2016 recycling & waste data, you may have already noticed that we introduced our enhanced Tracker reports this month. The new reports, available in Tracker and Tracker Light, can be accessed by clicking the links in the side bar. We encourage you to log in to begin generating these new and improved reports.