Kevin Stirtz (author of “More Loyal Customers”) said “Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.” We definitely agree! This month, we have introduced new support options available to all of our Re-TRAC Connect programs.
These options include a new Program-Specific Support Request form as well as a Support Portal, ensuring that Re-TRAC Connect users receive timely and effective answers to their program-related questions.
We have recently launched a BETA version of our financial tracking feature and it is now available to all Tracker plan administrators.
With financial tracking, you can configure up to 6 financial fields and categorize them as either expense or revenue. This will allow you and your reporting entities to track costs and revenues associated with your diversion activities.
Saving data in Re-TRAC Connect surveys is now more intuitive and just in time for the upcoming reporting season. Reporters no longer have to decide whether to click Save Draft or Mark Complete. Now reporters can click the Save button to be automatically presented with relevant options for what to do next.
Over the past few months, we have invested our time & resources into improving many of our Re-TRAC Connect solutions to ensure that your user experience, management tools, and analytical reports are optimized.
It is common with most improvement projects that before we make changes, we need to review the current usage patterns. This meant taking a good, hard, and honest look at each of our solutions, including our free tool Tracker Light.
Emerge Knowledge Design was recently selected as a finalist in the Environment category of the Spirit of Winnipeg Awards. It’s a huge honour to be one of the 24 finalists recognized for their innovative ideas and contributions to the community.
This year’s Resource Recycling Conference was another great success. Informative sessions, impassioned keynotes, and everyone’s favorite community-building event, Party-TRAC, all helped to make RRC 2015 a memorable experience.
Check out the slideshow for highlights from this year’s conference.