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New Feature: Program Specific Support Requests

Kevin Stirtz (author of “More Loyal Customers”) said “Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.” We definitely agree! This month, we have introduced new support options available to all of our Re-TRAC Connect programs.

These options include a new Program-Specific Support Request form as well as a Support Portal, ensuring that Re-TRAC Connect users receive timely and effective answers to their program-related questions.

New Feature: Financial tracking

We have recently launched a BETA version of our financial tracking feature and it is now available to all Tracker plan administrators.

With financial tracking, you can configure up to 6 financial fields and categorize them as either expense or revenue. This will allow you and your reporting entities to track costs and revenues associated with your diversion activities.

Sunsetting Tracker Light: Why we are retiring the free tool

Over the past few months, we have invested our time & resources into improving many of our Re-TRAC Connect solutions to ensure that your user experience, management tools, and analytical reports are optimized.

It is common with most improvement projects that before we make changes, we need to review the current usage patterns. This meant taking a good, hard, and honest look at each of our solutions, including our free tool Tracker Light.

Managing and Transforming Waste Streams – A Tool for Communities

Managing and Transforming Waste Streams Tool

  • Is your community adopting a new diversion goal but don’t know how to determine the number?
  • Are you considering a mandatory organics recycling subscription for households but aren’t sure if you should include businesses as well?
  • Have you wanted to develop a network of local businesses to repair, refurbish, and market used products but don’t know where to start?


  • Read more