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Cheers from Re-TRAC Connect! [Gif]


Cheers from Re-TRAC Connect!

As the year draws to a close, the team that powers Re-TRAC Connect wishes you all the best in 2021. We all had to adjust to a new “normal” this year, but we were inspired by the strength of the industry and your ability to adapt.

Happy holidays from everyone at Re-TRAC Connect!


New Feature: Program Specific Support Requests

Kevin Stirtz (author of “More Loyal Customers”) said “Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.” We definitely agree! This month, we have introduced new support options available to all of our Re-TRAC Connect programs.

These options include a new Program-Specific Support Request form as well as a Support Portal, ensuring that Re-TRAC Connect users receive timely and effective answers to their program-related questions.

New Feature: Financial tracking

We have recently launched a BETA version of our financial tracking feature and it is now available to all Tracker plan administrators.

With financial tracking, you can configure up to 6 financial fields and categorize them as either expense or revenue. This will allow you and your reporting entities to track costs and revenues associated with your diversion activities.

Sunsetting Tracker Light: Why we are retiring the free tool

Over the past few months, we have invested our time & resources into improving many of our Re-TRAC Connect solutions to ensure that your user experience, management tools, and analytical reports are optimized.

It is common with most improvement projects that before we make changes, we need to review the current usage patterns. This meant taking a good, hard, and honest look at each of our solutions, including our free tool Tracker Light.